Refund policy

1. Availability

tivq's free plan does not require payment. Pro and Team checkout currently uses sandbox, without real charges. This policy describes the terms we will offer for paid tivq subscriptions sold through Paddle when they become available. Sandbox transactions do not create a real payment obligation. See plans for current availability.

2. A 14-day refund window

You may request a full refund within 14 calendar days of the initial subscription payment or a renewal payment. This voluntary tivq guarantee applies to monthly and annual plans, without a usage restriction. We will authorize an eligible refund through Paddle. After this window, contact us about billing errors or service problems; mandatory legal remedies and Paddle's applicable refund rights remain available.

3. How to request a refund

Use Paddle buyer support or the support link in your receipt with your purchase email, transaction ID and payment date. Never send full card details, workspace access keys or private resource links with a billing request.

Paddle is merchant of record for purchases it processes and returns approved refunds to the original payment method where possible. Processing and bank settlement times vary. Paddle's own refund policy provides for processing within 14 days of approval, subject to its rules for statutory withdrawals. See Paddle's refund policy and buyer terms.

4. Cancellation and access

Cancel future renewals using the management link in your Paddle confirmation email or Paddle buyer support. Cancellation takes effect at the end of the paid billing period unless you request and receive a refund that ends paid access earlier. Cancelling alone does not request a refund. Outside the refund window, unused time is not normally refunded proportionally, unless required by law or agreed to resolve a service issue.

A refund or cancellation does not itself erase your content or revoke shared links. Resource expiry and deletion follow the service settings. Storage and retention changes associated with moving to a lower plan will be disclosed before purchase.

5. Your legal rights

This policy adds to, and does not replace, mandatory withdrawal rights, remedies for a defective or misdescribed service, or lawful payment dispute rights. If mandatory law gives you stronger protection, that protection applies. Contact support with questions.